Privacy Policy

About this policy

This Privacy Policy applies to this website. It describes the information we may collect when you visit the site or contact us through it, and how that information is used. Hope Expand HealthCare provides business support services to healthcare organizations. We do not provide medical care.

This page is general information about how the website works. It is not legal advice, and it does not describe any agreements we may make separately with clients.

Information you give us

When you use the Contact or Consultation form, you may give us:

• your name and email address;
• a phone number, if you choose to give one;
• the name of your practice or organization and the number of providers, if you choose to give them;
• the service or specialty you are interested in, how you would like us to contact you, and a time of day that suits you;
• any message you write.

We use this information to read and answer your inquiry, to discuss whether and how we can help, and to keep a record of the conversation.

Please do not send patient information

The forms on this website are for business and service inquiries only. Please do not include patient names, medical records, diagnoses, treatment details, insurance member information, patient identifiers or any other patient health information in a form or message. The forms are not designed to receive it. If you send it by mistake, please contact us so that we can deal with it appropriately.

Information collected automatically

When you submit a form, the website may record technical details such as the IP address and browser information (user agent) your device sends, and the date and time. If you arrived through a link that carries campaign details, such as a source or campaign name, we may keep those with your inquiry. We use this information to keep the website secure, to limit abuse such as spam, and to understand where inquiries come from.

Cookies

This website uses cookies that it needs in order to work, such as a session cookie that helps protect forms from misuse. If analytics or other tools that use cookies or similar technologies are added, this policy will be updated to describe them.

How inquiry information is stored and shared

Inquiry details are stored in the system behind this website and can be viewed by authorized members of our team who handle inquiries. Where email notifications are set up, a message about your inquiry may also be sent to our team by email.

We may use service providers, for example for hosting and email, to operate the website. Information you send may pass through or be stored by those providers as part of the services they provide to us.

How long we keep information

We keep inquiry information for as long as we need it to respond to you, to manage any business relationship that follows, and for our business and legal needs. When we no longer need it, we aim to delete it or make it anonymous. This page does not set fixed retention periods.

When we may disclose information

We may share information with service providers that help us run the website, where the law requires or permits it, to protect the rights, safety or security of people or of the website, or as part of a sale or reorganization of the business.

Security

We use reasonable technical and organizational measures intended to protect information handled through this website, such as controlling who can access it. No website or system can be completely secure, so we cannot guarantee the security of information you send.

Links to other websites

This website may link to other websites, such as social media pages. We do not control those websites, and this policy does not apply to them. Please read their own privacy policies.

Your choices

Depending on where you live, you may be able to ask us about the information we hold about you, to ask us to correct or delete it, or to object to how we use it. To make a request, please contact us using the details at the end of this page. We may need to confirm who you are first. Whether and how we can act on a request depends on the circumstances and on applicable law.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of this page shows when it was last changed.

Contact us

If you have questions about this policy or about your information, please contact us through the contact form or the details shown at the end of this page.