Denial Management Services
Review of denied claims, correction and resubmission, and appeal-support workflows with clear records.
Service
Accounts Receivable Management Services
Follow-up on aging accounts and outstanding balances, with reconciliation and reporting support.
Overview
About Accounts Receivable Management Services
Accounts receivable is the money a practice is owed for services already provided. As accounts age, they become harder to resolve, and they are easily crowded out by newer work. A regular follow-up routine keeps older items in view.
We help your practice review aging accounts, work through outstanding balances in a sensible order, and record the outcome of each contact. We also support reconciliation, so that payments received match what was billed and expected.
What the work can include
- Reviewing aging reports and grouping accounts by what each one needs
- Following up with payers on claims that remain unpaid
- Following up on patient balances in line with your practice's policies
- Reconciling payments and adjustments against billed amounts
- Regular summaries of outstanding balances and accounts needing a decision
How it fits with your team
Your practice sets the policies, such as how long to follow up and when to refer an account elsewhere. We carry them out consistently and tell you when an account needs your decision.
Common challenges
Where administrative work tends to get stuck
Practices come to us when routine business tasks start taking more time and attention than they should.
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Work without a clear owner
Tasks are shared between people who are also busy with patients, so follow-up is easy to miss.
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Inconsistent processes
Each person does the same task a little differently, which makes errors harder to spot.
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Scattered documentation
Information sits in email, paper files and separate systems, and is slow to find when it is needed.
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Limited visibility
It is hard to see what is in progress, what is waiting and what needs a decision.
What the support covers
How we support your team with Accounts Receivable Management Services
The exact scope is agreed with you, and it depends on your practice and your systems. In general, our support covers these areas.
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Workflow review
We look at how the work is handled today and agree how it should be handled from here.
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Day-to-day handling
We carry out the agreed tasks on a regular routine, following your instructions and preferences.
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Follow-up on open items
We keep track of work that is waiting on someone, and raise it with you when it needs attention.
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Documentation
We keep notes and records of the work in a consistent format that your team can review.
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Regular updates
We keep you informed about progress and anything that needs your decision.
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Ongoing adjustment
As your needs change, we review the arrangement with you and adjust it.
How it works
How Accounts Receivable Management Services support is set up
A simple, four-step approach that keeps you informed at each stage.
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01
Review
We learn how your practice handles Accounts Receivable Management Services today: your people, systems, payers and priorities.
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02
Configure
We agree what we will take on, how we will work with your systems, and how we will communicate.
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03
Manage
Our team carries out the agreed work on a regular routine and keeps records of what was done.
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04
Monitor
We review progress with you, share what we see and adjust the approach when something changes.
Benefits
What working with us is designed to give you
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Workflow clarity
Everyone knows what is being done, by whom and what comes next.
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Administrative consistency
Work follows defined steps, so it looks the same from one week to the next.
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Better documentation
Records are kept in an organised way that is easy to check and hand over.
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Visibility
Regular updates show you where things stand without you having to ask.
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Operational support
A dedicated team shares the routine workload with your own staff.
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Flexibility
The arrangement can be reviewed and changed as your practice changes.
Who it supports
Support for healthcare businesses
Our Accounts Receivable Management Services support is designed for the people who run healthcare organizations: physicians, medical practices, clinics and healthcare groups.
Specialties we support
Explore the medical specialties this service applies to.
Related services
Other ways we can help
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Patient Billing Services
Administrative support for patient statements, balance communication and billing questions.
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Prior Authorization Services
Administrative coordination of authorization requests: documentation, submission tracking and follow-up.
FAQ
Questions about Accounts Receivable Management Services
Answers to questions we are often asked about this service.
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We agree a priority order with you, usually based on age, balance and what each account is waiting for.
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Yes. Your practice sets the policies and we apply them consistently, asking you when something falls outside them.
Talk to us about Accounts Receivable Management Services
Tell us what your practice needs and we will explain how our support could work.
Please do not include patient information.