Medical Billing Services
Support with preparing, submitting and following up on claims, so your billing routine stays organised.
Service
Medical Coding Services
Coding and documentation support that keeps claims consistent with the record they are based on.
Overview
About Medical Coding Services
Medical coding translates the documentation of a visit into the standard codes that claims rely on. It sits between the clinical record and the billing office, which is why gaps in documentation often show up first as billing problems.
We provide coding workflow support that follows the documentation your clinicians provide and the coding guidelines your practice works to. We do not change the clinical record, and questions about what was done are returned to the provider who documented it.
What the work can include
- Reviewing visit documentation for the information coding depends on
- Assigning codes from the documentation, following your practice's guidelines
- Flagging missing or unclear documentation and sending queries to the provider
- Keeping a record of coding questions and the answers received
- Sharing recurring documentation issues so they can be addressed at the source
How it fits with your team
Coding works best when documentation and billing talk to each other. We keep a simple log of queries and outcomes, so your providers and billing staff share the same picture.
Common challenges
Where administrative work tends to get stuck
Practices come to us when routine business tasks start taking more time and attention than they should.
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Work without a clear owner
Tasks are shared between people who are also busy with patients, so follow-up is easy to miss.
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Inconsistent processes
Each person does the same task a little differently, which makes errors harder to spot.
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Scattered documentation
Information sits in email, paper files and separate systems, and is slow to find when it is needed.
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Limited visibility
It is hard to see what is in progress, what is waiting and what needs a decision.
What the support covers
How we support your team with Medical Coding Services
The exact scope is agreed with you, and it depends on your practice and your systems. In general, our support covers these areas.
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Workflow review
We look at how the work is handled today and agree how it should be handled from here.
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Day-to-day handling
We carry out the agreed tasks on a regular routine, following your instructions and preferences.
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Follow-up on open items
We keep track of work that is waiting on someone, and raise it with you when it needs attention.
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Documentation
We keep notes and records of the work in a consistent format that your team can review.
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Regular updates
We keep you informed about progress and anything that needs your decision.
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Ongoing adjustment
As your needs change, we review the arrangement with you and adjust it.
How it works
How Medical Coding Services support is set up
A simple, four-step approach that keeps you informed at each stage.
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01
Review
We learn how your practice handles Medical Coding Services today: your people, systems, payers and priorities.
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02
Configure
We agree what we will take on, how we will work with your systems, and how we will communicate.
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03
Manage
Our team carries out the agreed work on a regular routine and keeps records of what was done.
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04
Monitor
We review progress with you, share what we see and adjust the approach when something changes.
Benefits
What working with us is designed to give you
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Workflow clarity
Everyone knows what is being done, by whom and what comes next.
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Administrative consistency
Work follows defined steps, so it looks the same from one week to the next.
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Better documentation
Records are kept in an organised way that is easy to check and hand over.
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Visibility
Regular updates show you where things stand without you having to ask.
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Operational support
A dedicated team shares the routine workload with your own staff.
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Flexibility
The arrangement can be reviewed and changed as your practice changes.
Who it supports
Support for healthcare businesses
Our Medical Coding Services support is designed for the people who run healthcare organizations: physicians, medical practices, clinics and healthcare groups.
Specialties we support
Explore the medical specialties this service applies to.
Related services
Other ways we can help
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Revenue Cycle Management Services
Coordinated support across the administrative steps of the billing cycle, from intake details to follow-up.
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Claims Management Services
Organised tracking and follow-up of submitted claims, with clear notes on what is waiting and why.
FAQ
Questions about Medical Coding Services
Answers to questions we are often asked about this service.
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We send a query to the provider who wrote it and record the response. We do not guess or alter the clinical record.
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The guidelines your practice and its payers use. We confirm them with you at the start so the work matches how your practice operates.
Talk to us about Medical Coding Services
Tell us what your practice needs and we will explain how our support could work.
Please do not include patient information.