Accounts Receivable Management Services
Follow-up on aging accounts and outstanding balances, with reconciliation and reporting support.
Service
Patient Billing Services
Administrative support for patient statements, balance communication and billing questions.
Overview
About Patient Billing Services
Once the payer has processed a claim, any remaining balance is the patient's to pay. The statement a patient receives, and how clearly it explains the balance, affects both payment and the patient's view of the practice.
We support the administrative side of patient billing: preparing statements from your billing records, handling routine balance communication in line with your policies, and recording each contact. Questions that need a clinical or policy answer are passed back to your practice.
What the work can include
- Preparing and sending patient statements on an agreed schedule
- Making sure balances shown match the payer's processed claim
- Handling routine questions about statements, with escalation to your team when needed
- Recording payment arrangements that your practice has approved
- Summaries of patient balances and outstanding statements
How it fits with your team
The tone and policies are yours. We agree the wording of statements and the way patients are contacted at the start, and we keep information handling within the access your practice grants.
Common challenges
Where administrative work tends to get stuck
Practices come to us when routine business tasks start taking more time and attention than they should.
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Work without a clear owner
Tasks are shared between people who are also busy with patients, so follow-up is easy to miss.
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Inconsistent processes
Each person does the same task a little differently, which makes errors harder to spot.
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Scattered documentation
Information sits in email, paper files and separate systems, and is slow to find when it is needed.
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Limited visibility
It is hard to see what is in progress, what is waiting and what needs a decision.
What the support covers
How we support your team with Patient Billing Services
The exact scope is agreed with you, and it depends on your practice and your systems. In general, our support covers these areas.
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Workflow review
We look at how the work is handled today and agree how it should be handled from here.
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Day-to-day handling
We carry out the agreed tasks on a regular routine, following your instructions and preferences.
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Follow-up on open items
We keep track of work that is waiting on someone, and raise it with you when it needs attention.
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Documentation
We keep notes and records of the work in a consistent format that your team can review.
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Regular updates
We keep you informed about progress and anything that needs your decision.
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Ongoing adjustment
As your needs change, we review the arrangement with you and adjust it.
How it works
How Patient Billing Services support is set up
A simple, four-step approach that keeps you informed at each stage.
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01
Review
We learn how your practice handles Patient Billing Services today: your people, systems, payers and priorities.
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02
Configure
We agree what we will take on, how we will work with your systems, and how we will communicate.
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03
Manage
Our team carries out the agreed work on a regular routine and keeps records of what was done.
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04
Monitor
We review progress with you, share what we see and adjust the approach when something changes.
Benefits
What working with us is designed to give you
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Workflow clarity
Everyone knows what is being done, by whom and what comes next.
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Administrative consistency
Work follows defined steps, so it looks the same from one week to the next.
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Better documentation
Records are kept in an organised way that is easy to check and hand over.
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Visibility
Regular updates show you where things stand without you having to ask.
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Operational support
A dedicated team shares the routine workload with your own staff.
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Flexibility
The arrangement can be reviewed and changed as your practice changes.
Who it supports
Support for healthcare businesses
Our Patient Billing Services support is designed for the people who run healthcare organizations: physicians, medical practices, clinics and healthcare groups.
Specialties we support
Explore the medical specialties this service applies to.
Related services
Other ways we can help
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Medical Scribe Services
Documentation support that helps clinicians keep visit notes complete, under their direction and review.
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Denial Management Services
Review of denied claims, correction and resubmission, and appeal-support workflows with clear records.
FAQ
Questions about Patient Billing Services
Answers to questions we are often asked about this service.
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Communication follows the wording and policies agreed with your practice, and anything outside them is passed back to you.
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No. Please do not send patient health information through this website. How patient information is shared for billing is agreed separately with each client.
Talk to us about Patient Billing Services
Tell us what your practice needs and we will explain how our support could work.
Please do not include patient information.